Portrait of Raphael Ferreira

Raphael Ferreira

Technical Program Manager · Platform Delivery

Seattle, WA · open to San Diego Email GitHub LinkedIn

Summary

I help teams understand complex technology and deliver it as reliable, scalable operations. For 12 years at GoDaddy, I owned the primary authentication and account security entry points used by millions of customers, partnered across product and engineering teams on integrations, and resolved over a thousand production incidents affecting real customers. I also onboarded most Identity UI new hires, including my manager, VPs, and senior engineers, and taught intern and Bootcamp programs. My edge is execution clarity, cross-team coordination, and connecting technology decisions to business outcomes.

Outcomes include cart conversion up over 5%, CRM access from 15–20 seconds to about 2 seconds via SSO Deck, context-preserving login without full-page redirects on key purchase paths via SSO Deck, login and security page load times from about 4 seconds to about 1 second, and SSO availability from about 98% to five nines.

Experience

Senior Software Engineer, Identity Platform

GoDaddy Inc. · Seattle, WA

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  • Helped tailor Identity roadmaps and scoped delivery with prioritized trade-offs across engineering, design, and business partners.
  • Created a Slack feature-request intake form to organize and prioritize external partner asks. Defined blockers, wrote epics, and prioritized external integrations vs internal work.
  • Led the Identity UI migration: severed a monolithic OpenStack Python Django service into UI vs API, ran a phased cutover, and served all Identity UI assets from an AWS ECS Next.js app with server-side rendering.
  • Managed EPAM engineers, including performance evaluation, and retained high performers within budget.
  • Defined and delivered SSO Deck: context-preserving login without full-page redirects on key purchase paths, cart conversion up over 5%, and in-page CRM access from 15–20 seconds to about 2. Wrote self-serve integration docs so partners could adopt without blocking on Identity. Led EPAM on the cart path.
  • Deprecated a secondary two-factor call to action that was hurting conversion.
  • Led an Identity-wide security policy review and findings report. Fixed clickjacking on a high-impact login page by adding a host allowlist for embeds and CSP that had trusted URL parameters without verifying the host.
  • Built delegation and access experiences, and partnered with Risk and Network on suspicious-login pivots and SSO DDoS defenses.
  • Improved login and security page load times from about 4 seconds to about 1, and availability from about 98% to five 9s. Owned production operations: monitoring, alerts, supporting service and API work, and Kibana reporting dashboards for service performance shared with leadership.
  • Summers 2021–2024: taught web and front-end across two Emerging Talent programs (prestigious-university internships and Bootcamp for underprivileged universities). Onboarded most Identity UI new hires, including VPs, managers, and senior engineers. Mentored 50+ early-career developers.

Software Engineer

GoDaddy Serviços Online do Brasil · São Paulo, Brazil

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  • Developed reusable React authentication libraries and the documentation that went with them, and owned testing and monitoring.
  • Mentored new graduates, facilitated Scrum and release planning, and delivered ONOVOLAB workshops to more than 300 viewers.

Education

M.S. Computer Science

University of Washington, Seattle · GPA 3.98/4.00

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Coursework in Artificial Intelligence, Machine Learning, Deep Learning, and Computer Security.

B.S. Computer Engineering

Universidade de São Paulo, São Carlos · GPA 8.0/10

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Computer Systems Engineering coursework

Arizona State University, Tempe · GPA 3.62/4.0 · Dean’s List

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Scientific Mobility exchange.

Awards

Performance, Availability, and Quality Improvement Awards

GoDaddy Inc.

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LARC Soccer Champion, multiple categories

Warthog Robotics · Universidade de São Paulo

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Core competencies

Practice

  • Clear explanations
  • Onboarding and teaching
  • Multi-quarter roadmaps
  • Milestone scoping
  • Partner intake
  • Cross-functional trade-offs
  • Prototyping
  • A/B testing
  • Self-serve integration docs
  • Scrum and Agile
  • Identity platforms
  • Production operations
  • Vendor management
  • Mentorship

Stack

  • Python
  • JavaScript
  • React
  • Next.js
  • HTML and CSS
  • APIs
  • AWS
  • ECS
  • CI/CD
  • Testing
  • GitHub
  • Kibana
  • Akamai
  • Site24x7
  • Jira
  • Cursor
  • Claude